Points West Transcription has lived up to its first impression. After talking to Shelley for the first time, I felt confident that I had made the right decision. She and her team have never failed to impress. Most of the work that they have done for us has included recordings of telephone conferences and live conferences with dozens of people participating. To make the challenge even more interesting, the participants are often non-native English speakers with heavy accents discussing topics that are full of technical jargon and acronyms. The Points West team has not only identified each speaker by name, they have also displayed an extensive knowledge and in-depth topic research by correctly identifying the esoteric terminology. Shelley has always offered personable and helpful service. It is always a pleasure to work with her.
Claudia Cieri
Chief Executive Officer
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