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UPLOAD FILES PAGE

The upload form is at the bottom of this page. If you're a new client, please contact us prior to uploading to introduce yourself. You can upload any type of file including audio, video, Word, PowerPoint, Excel etc. Files will automatically be128-bit SSL encrypted and password protected at all stages of upload & transfer.

Please click on the following link prior to uploading:

Instructions for Naming Audio Files Prior to Upload

FILL IN MESSAGE AREA PRIOR TO CLICKING ON SEND FILES. If you'd like to include a message, please be sure to fill in the message area PRIOR to clicking on the Send Files button or the message won't be included. Please let us know in the message area if there's any particular challenges in the audio, as some our staff are better at certain accents and/or poor audio quality than others. If it's a group, please put the names of all of the participants in the message area or send us an email with the names. Please also tell us any other information you feel is relevant. If you realize that you forgot to write your message in the message area before clicking on Send Files, you can send the information in an email.

REFER TO UNIQUE IDENTIFYING FEATURE OF FILES. If you'd like to give us a message about a particular file, please mention something unique about that file rather than referring to it as "first" or "second" etc. because the order of the files gets mixed up after upload, so what you see as being the first file at the time of upload will not necessarily be the first file in the list when we go to retrieve the files after upload.

SUPPORTING DOCUMENTS. Please either upload or email to us any supporting documents which will help us create a more accurate transcript, such as interview questions, names, terms, links, etc.

SIZE OF UPLOADS. You can upload as much as 2GB at a time. That's about 2,000 MB. It can be one big file or multiple smaller files that cumulatively total 2GB. If you need to upload more than that, you'll need to start again and do another upload. To see how many MB your file is, go into Windows Explorer and select the file, then look in the taskbar. Don't confuse the MB with the length, as both of those figures will show up in the taskbar in Windows Explorer. Alternatively, you could right click on the file, then choose Properties to see the MB. (Note: Just to be clear, we need you to tell us the length of the file in the audio filename, not the MB, but if you are uploading a large files or multiple files, you may need to know the MB in order to determine whether the cumulative size of your upload might exceed 2GB.

HOW LONG IT WILL TAKE TO UPLOAD. To give you a sense of timing, if you've got a high-speed connection, uploading should take approximately the following lengths of time for one hour of audio or video:

    1. Audio – about 10 min
    2. MP4 video – about 20 mins
    3. True video (e.g. Panasonic video recorder) – about 40 mins


HOW TO UPLOAD

    1. Put your email address in the Sender's email field.
    2. Put the following in ALL CAPS in the Subject field:
      AUDIO – NAME OF CLIENT – ACRONYM FOR PROJECT (*if applicable)
      (*If you're the research assistant, please put the name of the client for whom we're doing the work, not your own name.)
    3. Fill in the fields for your name and phone number.
      (*If you're the research assistant, this is where your own contact info should go.)
    4. Write a message if desired (Note: You must do this PRIOR to browsing to find the files to upload or the message won't be sent.)
    5. Click on Browse to browse to find the files you want to upload from your computer.
    6. Click on the Send Files button. You'll see the little squares at the bottom of this page fill in to show the progress as the files are uploading. NB: After the file transfer has begun, you can minimize this window but don't close it until the screen has changed to show the message confirming that your file(s) have been successfully uploaded.

CONFIRMATION PAGE.  After the upload is complete you'll see a message showing you a list of the files that were successfully uploaded.  There will also be a link which will allow you to add more files.

Please feel free to call us or send us an email if you have any questions or if we can be of assistance.